privacy policy
Privacy Policy
Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This applies only insofar as no other information is provided during the subsequent processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.
Server log files
You can visit our websites without providing any personal information.
Every time you access our website, usage data is transmitted to us or our web host/IT service provider by your internet browser and stored in log data (so-called server log files). These stored data include, for example, the name of the page accessed, date and time of the request, the IP address, the volume of data transferred, and the requesting provider.
Processing is based on Article 6(1)(f) of the GDPR, stemming from our overriding legitimate interest in ensuring the trouble-free operation of our website and improving our offerings.
Your data may be transmitted to third countries outside the EU, in particular to Canada and the USA, and processed there. For Canada, there is an adequacy decision from the EU Commission. For the USA, there is an adequacy decision from the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer takes place on the basis of contractual obligations that are comparable to those of the EU Commission's standard contractual clauses.
Contact
Controller
Contact us if you wish. The controller responsible for data processing is: Steffen Hengge, Abt-Hafner-Str. 5, 87629 Füssen, Germany, 083629251800, info@vanstuff.de
Initiating contact by the customer via email
If you initiate business contact with us via email, we collect your personal data (name, email address, message text) only to the extent provided by you. Data processing serves to handle and respond to your contact request.
If the contact serves to perform pre-contractual measures (e.g., consultation for purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is based on Article 6(1)(b) of the GDPR.
If the contact is made for other reasons, this data processing is based on Article 6(1)(f) of the GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object at any time to this processing of personal data concerning you based on Article 6(1)(f) of the GDPR for reasons arising from your particular situation.
We use your email address only to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, provided you have not consented to further processing and use.
Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, email address, message text) only to the extent provided by you. The purpose of data processing is to establish contact.
If the contact serves to perform pre-contractual measures (e.g., consultation for purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is based on Article 6(1)(b) of the GDPR. If the contact is made for other reasons, this data processing is based on Article 6(1)(f) of the GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object at any time to this processing of personal data concerning you based on Article 6(1)(f) of the GDPR for reasons arising from your particular situation. We use your email address only to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, provided you have not consented to further processing and use.
Collection and processing when using the withdrawal button
If you have concluded a contract via our online presence, we provide you with a withdrawal function (withdrawal button), through which you can submit your declaration of withdrawal directly.
When using the withdrawal function, we collect your personal data (name, email address, details for identifying the contract or part of the contract you wish to withdraw from, as well as the time (date and time) of sending the withdrawal declaration) only to the extent provided by you. The purpose of data processing is to provide you with the legally required option to withdraw from your contract as well as the proper processing of your withdrawal.
If the contact concerns a contract already concluded between you and us, this data processing is based on Article 6(1)(b) of the GDPR. Otherwise, data processing is based on Article 6(1)(c) of the GDPR, to fulfill a legal obligation to provide you with a withdrawal function on our online presence.
We use your email address only to process your withdrawal declaration. Your data will subsequently be deleted in compliance with statutory retention periods, provided you have not consented to further processing and use.
Disclosure to third-party providers (plugin usage)
For the technical provision and administration of the withdrawal function on our online presence, we use a software solution from the third-party provider 401layers UG as part of a data processing agreement. Your collected personal data will be transmitted to the servers of the aforementioned third-party provider when using the withdrawal function.
The processing of your personal data serves the purpose of fulfilling the legal requirements for the design of the withdrawal function in a legally compliant manner and is based on Article 6(1)(c) of the GDPR. This data processing is also based on Article 6(1)(f) of the GDPR due to our overriding legitimate interest in being able to provide you with a user-friendly withdrawal option. In this case, you have the right to object at any time to this processing of personal data concerning you based on Article 6(1)(f) of the GDPR for reasons arising from your particular situation.
Collection and processing when sending images by email
You have the option to send us images via email in connection with the order of a personalized product.
By submitting your images, we may collect your personal data (depiction of identifiable persons) only to the extent provided by you. The data processing serves the purpose of creating personalized products. The transmitted image serves as a template for the product and is used for this purpose (e.g., t-shirt printing). Processing is based on Article 6(1)(b) of the GDPR and is necessary for the fulfillment of a contract with you.
Your data will not be passed on to third parties.
We use the image sent by you only within the scope of service provision. Your data will subsequently be deleted in compliance with statutory retention periods, provided you have not consented to further processing and use.
Customer Account Orders
Customer Account
When opening a customer account, we collect your personal data to the extent stated there. The purpose of data processing is to improve your shopping experience and simplify order processing. Processing is based on Article 6(1)(a) of the GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out based on consent until revocation. Your customer account will subsequently be deleted.
Collection, processing, and disclosure of personal data for orders
When placing an order, we collect and process your personal data only to the extent necessary for the fulfillment and handling of your order and the processing of your inquiries. The provision of data is necessary for the conclusion of a contract. Failure to provide it means that no contract can be concluded. Processing is based on Article 6(1)(b) of the GDPR and is necessary for the fulfillment of a contract with you.
Your data will be passed on, for example, to shipping companies, dropshipping or fulfillment providers, payment service providers, service providers for order processing, and IT service providers. In all cases, we strictly observe legal requirements. The scope of data transmission is limited to the minimum.
Your data may be transmitted to third countries outside the EU, in particular to Canada and the USA, and processed there. For Canada, there is an adequacy decision from the EU Commission. For the USA, there is an adequacy decision from the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer takes place on the basis of contractual obligations that are comparable to those of the EU Commission's standard contractual clauses.
Advertising
Use of the email address for sending newsletters
We use your email address to send information and offers via newsletter, provided you have expressly consented to this. Data processing serves exclusively the purpose of advertising. For this purpose, we process your email address and, if applicable, other data you have provided voluntarily when registering for our newsletter.
Processing is based on Article 6(1)(a) of the GDPR with your consent. You can revoke your consent at any time, without affecting the legality of the processing carried out based on consent until revocation.
You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list. Despite removal from the distribution list, we may continue to store your email address on a so-called blacklist to prevent you from receiving newsletter emails from us in the future. This storage is based on Article 6(1)(f) of the GDPR due to our and your legitimate interest in preventing the renewed use of your email address for sending our newsletter. You have the right to object at any time to this processing of personal data concerning you for reasons arising from your particular situation.
Use of Brevo
We use the service of Brevo GmbH (Köpenicker Straße 126, 10179 Berlin; "Brevo") for sending newsletters as part of a data processing agreement.
We pass on the information you provided during newsletter registration (email address, possibly first and last name) to Brevo. The purpose of data processing is to send the newsletter and evaluate it statistically.
To evaluate newsletter campaigns, the sent email newsletters contain a 1x1 pixel graphic (tracking pixel) and/or a tracking link. This allows us to determine if you have opened the newsletter and if you have clicked on any integrated links. In this context, your personal data such as IP address, browser type, device, and the time of opening may also be collected. Based on this data, usage profiles can be created under a pseudonym. The collected data is not used to identify you personally. The collected data is used solely for statistical evaluation to improve newsletter campaigns.
The processing of your personal data is based on Article 6(1)(f) of the GDPR due to our overriding legitimate interest in a targeted, advertising-effective, and user-friendly newsletter system. You have the right to object at any time to this processing of personal data concerning you for reasons arising from your particular situation.
Further information as well as the privacy policy of Brevo can be found at: https://www.brevo.com/de/legal/privacypolicy/ (https://www.brevo.com/de/legal/privacypolicy/).
Shipping Service Providers Warehouse Management
Disclosure of the email address to shipping companies for information on shipping status
We pass on your email address to the transport company as part of the contract fulfillment, provided you have expressly consented to this during the ordering process. The disclosure serves the purpose of informing you via email about the shipping status. Processing is based on Article 6(1)(a) of the GDPR with your consent. You can revoke your consent at any time by notifying us or the transport company, without affecting the legality of the processing carried out based on consent until revocation.
Use of an external warehouse management system
We use a warehouse management system for contract fulfillment as part of a data processing agreement. For this purpose, your personal data collected during the order are transmitted to
Xentral ERP Software GmbH, Viktoriastraße 3b, 86150 Augsburg.
The processing of your personal data serves the purpose of fulfilling the contract concluded with you and is based on Article 6(1)(b) of the GDPR.
Payment Service Providers
Use of PayPal
We use the payment service PayPal on our website from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). Data processing serves the purpose of being able to offer you payment via the payment service. By selecting and using payment via PayPal, the data required for payment processing is transmitted to PayPal in order to be able to fulfill the contract with you with the selected payment method. This processing is based on Article 6(1)(b) of the GDPR.
All PayPal transactions are subject to the PayPal Privacy Policy. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full (https://www.paypal.com/de/webapps/mpp/ua/privacy-full)
Use of PayPal Express
We use the payment service PayPal Express on our website from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). Data processing serves the purpose of being able to offer you payment via the payment service PayPal Express. To integrate this payment service, it is necessary for PayPal to collect, store, and analyze data (e.g., IP address, device type, operating system, browser type, location of your device) when accessing the website. Cookies may also be used for this purpose. The cookies allow your browser to be recognized.
The processing of your personal data is based on Article 6(1)(f) of the GDPR due to our overriding legitimate interest in a customer-oriented offer of various payment methods. You have the right to object at any time to this processing of personal data concerning you for reasons arising from your particular situation.
By selecting and using PayPal Express, the data required for payment processing is transmitted to PayPal in order to be able to fulfill the contract with you with the selected payment method. This processing is based on Article 6(1)(b) of the GDPR. Further information on data processing when using the payment service PayPal Express can be found in the associated privacy policy at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS (http://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS).
Use of Shopify Payments We use the payment service "Shopify Payments" provided by Shopify International Limited (2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website. In this case, payment processing is carried out by the payment service provider Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; "Stripe"). The purpose of data processing is to be able to offer you payment via the Shopify Payments service. When you select and use a "Shopify Payments" payment method, the data required for payment processing is transmitted to Stripe in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) (b) GDPR. Stripe reserves the right to obtain a credit report based on mathematical-statistical procedures using credit agencies if necessary. For this purpose, Stripe transmits the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution, or termination of the contractual relationship. The credit report may contain probability values (score values), which are calculated on the basis of scientifically recognized mathematical-statistical procedures and whose calculation includes, among other things, address data. Your interests worthy of protection are taken into account in accordance with legal provisions. The data processing serves the purpose of a credit check for the initiation of a contract. The processing is based on Art. 6 (1) (f) GDPR due to our overriding legitimate interest in protection against payment default if Stripe provides advance performance. You have the right to object at any time to this processing of personal data concerning you based on Art. 6 (1) (f) GDPR for reasons arising from your particular situation by notifying Stripe. The provision of the data is required for the conclusion of the contract with the payment method you have chosen. Failure to provide it means that the contract cannot be concluded with the payment method you have chosen. You can find more information on data processing when using the Shopify Payments service in Shopify's privacy policy at: https://www.shopify.com/de/legal/datenschutz (https://www.shopify.com/de/legal/datenschutz). You can find more information on data processing when processing payments via the payment service provider Stripe in Stripe's privacy policy at: https://stripe.com/de/privacy (https://stripe.com/de/privacy).
Cookies
Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. If a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic character string that allows the browser to be uniquely identified when the website is revisited.
Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been saved can be deleted at any time. However, we would like to point out that you may then not be able to use all functions of this website to their full extent.
You can find out how to manage (including deactivating) cookies in the most common browsers via the following links:
Chrome: https://support.google.com/accounts/answer/61416?hl=de (https://support.google.com/accounts/answer/61416?hl=de)
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09 (https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09)
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen (https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen)
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac (https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac)
Technically necessary cookies
Unless otherwise stated in the privacy policy below, we only use these technically necessary cookies for the purpose of making our website more user-friendly, effective, and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized again after a page change.
The use of cookies or comparable technologies is based on Section 25 (2) TDDDG. The processing of your personal data is based on Art. 6 (1) (f) GDPR due to our overriding legitimate interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our services.
You have the right to object to this processing of personal data concerning you at any time for reasons arising from your particular situation.
Use of the Shopify Consent Tool (Shopify Privacy & Compliance)
We use the "Shopify Privacy & Compliance" consent tool from Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website. Shopify is a company affiliated with Shopify Inc. (151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).
The tool allows you to give consent for data processing via the website, in particular the setting of cookies, as well as to make use of your right to withdraw consent already given. The purpose of data processing is to obtain and document required consent for data processing and thus comply with legal obligations. Cookies may be used for this purpose. In the process, user information, including your IP address, is collected and transmitted to Shopify.
Your data may be transmitted to and processed in third countries outside the EU, in particular Canada and the USA. There is an adequacy decision by the EU Commission for Canada. There is an adequacy decision by the EU Commission for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to those of the EU Commission's standard contractual clauses.
Data processing is carried out to fulfill a legal obligation based on Art. 6 (1) (c) GDPR.
You can find more information on data protection at Shopify at https://www.shopify.com/de/legal/datenschutz (https://www.shopify.com/de/legal/datenschutz).
Analysis Advertising tracking Communication
Use of Google Analytics 4 We use the web analytics service Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website. The purpose of data processing is the analysis of this website and its visitors as well as for marketing and advertising purposes. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The following information, among others, may be collected: IP address, date and time of the page visit, click path, information about the browser you are using and the device you are using, pages visited, referrer URL (the website through which you accessed our website), location data, purchase activities. Your data may be linked by Google with other data, such as your search history, your personal accounts, your usage data from other devices, and all other data that Google has about you.
The IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
The processing of your personal data is based on your consent pursuant to Art. 6 (1) (a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
The information generated about your use of this website is generally transmitted to a Google server in the USA and stored there. There is an adequacy decision by the EU Commission for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and thus committed itself to complying with European data protection principles. Both Google and US government authorities have access to your data.
More information on terms of use and data protection can be found at https://policies.google.com/technologies/partner-sites (https://policies.google.com/technologies/partner-sites) at https://policies.google.com/privacy?hl=de&gl=de (https://policies.google.com/privacy?hl=de&gl=de) and at https://business.safety.google/privacy/ (https://business.safety.google/privacy/).
Use of Shopify Statistics
We use the statistics and analysis functions of Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website as part of commissioned data processing. Shopify is a company affiliated with Shopify Inc. (151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).
The purpose of data processing is the analysis of this website and its visitors. For this purpose, data is stored for marketing and optimization purposes and made available in reports, analyses, and statistics. The following device information, among others, is collected and processed: information on the web browser, the IP address, the time zone, and some of the cookies installed on your device. When you navigate the website, information on visited websites or products, the referrer URL (the website through which you accessed our website), and information on how you interact with the website are also collected. Technologies such as cookies as well as web beacons, tags, and pixels (electronic files to capture information on how you navigate the website) are used for this purpose.
Your data may be transmitted to and processed in third countries outside the EU, in particular Canada and the USA. There is an adequacy decision by the EU Commission for Canada. There is an adequacy decision by the EU Commission for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to those of the EU Commission's standard contractual clauses.
The use of cookies or comparable technologies takes place with your consent based on Section 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent based on Art. 6 (1) (a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
You can find more information on data protection at Shopify at https://www.shopify.com/de/legal/datenschutz (https://www.shopify.com/de/legal/datenschutz), information on the data processing agreement at https://www.shopify.com/de/legal/dpa (https://www.shopify.com/de/legal/dpa), and information on the cookies used at https://www.shopify.com/de/legal/cookies (https://www.shopify.com/de/legal/cookies).
Use of the Meta Pixel
We use the Meta Pixel from Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; "Meta") on our website.
Meta and we are joint controllers for the collection of your data that takes place when the service is integrated and the transmission of this data to Meta. The basis for this is an agreement between us and Meta on the joint processing of personal data, in which the respective responsibilities are defined. The agreement can be viewed at https://de-de.facebook.com/legal/terms/businesstools (https://de-de.facebook.com/legal/terms/businesstools). According to this, we are in particular responsible for the fulfillment of the information obligations according to Art. 13, 14 GDPR, for compliance with the security requirements of Art. 32 GDPR with regard to the correct technical implementation and configuration of the service, and for compliance with the obligations according to Art. 33, 34 GDPR, insofar as a breach of the protection of personal data affects our obligations under the agreement on joint processing. Meta is responsible for enabling the rights of data subjects according to Art. 15 - 20 GDPR, for complying with the security requirements of Art. 32 GDPR with regard to the security of the service, and for the obligations according to Art. 33, 34 GDPR, insofar as a breach of the protection of personal data affects Meta's obligations under the agreement on joint processing.
The application serves the purpose of addressing visitors to the website in a targeted manner with interest-based advertising on the social networks Facebook and Instagram. For this purpose, Meta's remarketing tag has been implemented on the website. This tag establishes a direct connection to the Meta servers when you visit the website. This transmits to the Meta server which of our pages you have visited. Meta assigns this information to your personal Facebook and/or Instagram user account. When you visit the social networks Facebook or Instagram, you will then be shown personalized, interest-based ads.
The application also serves the purpose of creating conversion statistics. In this way, we learn the total number of users who have clicked on one of our ads and were redirected to a page provided with a conversion tracking tag, as well as which actions are taken after being redirected to this website. However, we do not receive any information with which users can be personally identified.
Your data may be transmitted to the USA. There is an adequacy decision by the EU Commission for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Meta has certified itself under the TADPF and thus committed itself to complying with European data protection principles.
The processing of your personal data is based on your consent pursuant to Art. 6 (1) (a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
You can deactivate the "Custom Audiences" remarketing function here. Further information on the collection and use of data by Meta, your rights in this regard, and options for protecting your privacy can be found in Meta's privacy policy at https://www.facebook.com/about/privacy/ (https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0).
Use of Google Ads Conversion Tracking
We use the online advertising program "Google Ads" on our website and, in this context, conversion tracking (visit action evaluation). Google Conversion Tracking is an analysis service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; Google).
When you click on an ad placed by Google, a cookie for conversion tracking is stored on your computer. These cookies have limited validity, do not contain any personal data, and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page. Each Google Ads customer receives a different cookie. Thus, there is no possibility that cookies can be tracked via the websites of Ads customers.
The information obtained with the help of the conversion cookie is used for the purpose of creating conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page provided with a conversion tracking tag. However, we do not receive any information that can personally identify users.
Your data may be transmitted to the servers of Google LLC in the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has thus committed to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent based on Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent based on Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until the revocation.
Further information and Google's privacy policy can be found at: https://www.google.de/policies/privacy/ (https://www.google.de/policies/privacy/) or https://business.safety.google/privacy/ (https://business.safety.google/privacy/)
Use of the live chat system Smartsupp
We use the live chat system of Smartsupp.com, s.r.o. (Šumavská 31, 602 00 Brno, Czech Republic; "Smartsupp") on our website as part of order processing.
Data processing serves the purpose of direct and efficient communication between you and us as the provider. Anonymized data is also collected and stored for marketing and optimization purposes, from which usage profiles can be created under a pseudonym.
By accessing our website, the chat widget is loaded in the form of a JavaScript file from AWS Cloudfront, which technically enables the chat.
To operate the live chat system, cookies are also used, which enable the recognition of the browser. Among other things, the following information can be collected and processed: IP address, pages visited, information about the browser used and the device used, as well as personal data provided by you when using the chat system.
The use of cookies or comparable technologies takes place with your consent based on Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent based on Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until the revocation.
Further information on data processing at Smartsupp can be found at https://www.smartsupp.com/help/privacy-policy/ (https://www.smartsupp.com/help/privacy-policy/) and https://www.smartsupp.com/help/privacy/ (https://www.smartsupp.com/help/privacy/)
Plug-ins and other
Use of Google Tag Manager
We use the Google Tag Manager on our website, provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google").
This application is used to manage JavaScript tags and HTML tags used to implement tracking and analysis tools in particular. Data processing serves the purpose of needs-based design and optimization of our website.
Google Tag Manager itself does not store cookies, nor does it process personal data. However, it enables the triggering of other tags, which may collect and process personal data.
Further information on terms of use and data protection can be found here (https://www.google.com/intl/de/tagmanager/use-policy.html).
Use of hCaptcha
We use the hCaptcha service on our website from Intuition Machines Inc. (1065 SW 8th St #704, Miami, FL 33130, USA; "hCaptcha") as part of order processing.
hCaptcha serves to protect our website from spam and abuse by automated access (bots). By implementing hCaptcha, we ensure that certain actions on our website are only performed by real people, which ensures the security and integrity of our online services.
When using hCaptcha, the following data can be collected and processed: IP address of the user, information about the end device used (e.g., browser and operating system), mouse movements and interactions on the website, time spent on the website, user input behavior.
Your data may be transmitted to the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). hCaptcha has certified itself under the TADPF and has thus committed to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent based on Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent based on Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until the revocation.
Further information on data processing and data protection at hCaptcha can be found at https://www.hcaptcha.com/gdpr (https://www.hcaptcha.com/gdpr).
Use of Google Maps
We use the function for embedding Google Maps on our website from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland, "Google").
The function enables the visual display of geographical information and interactive maps. In this process, when pages into which Google Maps are embedded are called up, data from visitors to the websites is also collected, processed, and used by Google.
Your data may also be transmitted to the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has thus committed to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent based on Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent based on Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until the revocation.
Further information on the collection and use of data by Google can be found in Google's privacy policy at https://www.google.com/privacypolicy.html (https://www.google.com/privacypolicy.html). There, you also have the option in the privacy center to change your settings so that you can manage and protect your data processed by Google.
Use of YouTube
We use the function for embedding YouTube videos on our website from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube"). YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
The function displays videos stored on YouTube in an iFrame on the website. The "extended data protection mode" option is activated. As a result, no information about website visitors is stored by YouTube. Only when you watch a video is information about it transmitted to YouTube and stored there. Your data may be transmitted to the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). YouTube has certified itself under the TADPF and has thus committed to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent based on Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent based on Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until the revocation.
Further information on the collection and use of data by YouTube and Google, as well as your rights and options for protecting your privacy, can be found in YouTube's privacy policy at https://www.youtube.com/t/privacy (https://www.youtube.com/t/privacy).
Use of Google Translate
We use the translation service of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) on our website via an API integration.
Data processing serves the purpose of displaying the information provided on the website in other languages. In order for the translation to be displayed automatically according to the language of your choice, the browser you use connects to Google's servers. Cookies may be used here. Among other things, the following information may be collected and processed: IP address, URL of the page visited, date and time.
Your data may be transmitted to the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has thus committed to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent based on Section 25 (1) sentence 1 of the TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent based on Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until the revocation.
Further information on the collection and use of your data by Google can be found at: https://www.google.com/policies/privacy/ (https://www.google.com/policies/privacy/).
Data subject rights and storage duration
Duration of storage
After complete fulfillment of the contract, the data is initially stored for the duration of the warranty period, then taking into account statutory, especially tax and commercial law retention periods, and then deleted after the deadline, provided that you have not consented to further processing and use.
Rights of the data subject
If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, and data portability.
In addition, according to Art. 21 (1) GDPR, you have a right to object to processing based on Art. 6 (1) (f) GDPR, as well as to processing for the purpose of direct marketing.
Right to lodge a complaint with the supervisory authority
According to Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.
You can file a complaint with, among others, the supervisory authority responsible for us, which you can reach at the following contact details:
Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 18
91522 Ansbach
Tel.: +49 981 1800930
Fax: +49 981 180093800
Email: poststelle@lda.bayern.de
Right to object
If the personal data processing listed here is based on our legitimate interest according to Art. 6 (1) (f) GDPR, you have the right to object to this processing at any time for reasons arising from your particular situation with effect for the future.
After an objection has been made, the processing of the affected data will be terminated unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims.
